Live-Arrival Weather Policy — Please Read

We carefully monitor weather conditions at both the origin and destination. For the animals’ safety, packages traveling to destinations above 80°F or below 40°F will be marked Hold for Pickup at the nearest FedEx facility.

Please include your phone number during checkout in case your package must be held. The facility may not call when it arrives, so please monitor the tracking information and collect the package promptly once it becomes available.

If extreme temperatures are expected along the shipping route or at the destination, it may be best to delay the shipment until the weather improves. For shipments during challenging conditions, we recommend using ice packs or heat packs to help maintain a safe temperature for the live snails during transit. Additional ice or heat packs are available for purchase in our store if needed.

Please Choose Your Shipping method Based on Your Local Weather Forecasts:

• Below 5°F: Do not ship.

• 5°F to 19°F: Next-day air with a heat pack.

• 20°F to 39°F: 2-day air or next-day air with a heat pack.

• 40°F to 79°F: Regular shipping (priority or ground).

• 80°F to 85°F: 2-day air with ice packs.

• Above 85°F: Next-day air with ice packs.

Tracking:

Since this is a time-sensitive package, we typically ship live orders only on Mondays and Tuesdays to avoid any delays over the weekend. If your order is placed Wednesday through Sunday, it will usually ship the following Monday, as long as the weather is safe.

Once your order is shipped, you’ll receive an email with your tracking number and a link to track your package through the carrier’s website, such as USPS, UPS, or FedEx. If you haven’t received a tracking number yet, your order may still be getting prepared for shipment.

Is 2-Day shipping arrival in 2 days?

2-Day shipping refers to the transit time once your package has been shipped, it does not guarantee delivery within two days of placing the order.

Each live pet order requires 24 - 48 hours for careful preparation, including health checks, packing, and weather evaluation to ensure safe transit. The goal of 2-Day shipping is to reduce the time your package spends on the road, helping ensure the snails arrive safely and in good condition.

Packing:

Shipping live garden snails requires careful consideration to ensure their safety and well-being. Here are the safest methods of packing we can provide:

* Moisture environment: we added dampened, non-toxic substrates like leaf litter and veggie snacks to the snail container to maintain humidity and prevent dehydration.

* Ensure proper ventilation: There are small air holes included in the container, allowing for adequate airflow without compromising the security of the snails.

* Double packaging: The snail container is inside a cardboard shipping box, with a breathable Honeycomb Paper Cushion, This extra layer can provide additional protection against temperature fluctuations.

* Weather Protection Options: Buyers can purchase add-on heat packs or ice packs to help minimize the snails’ exposure to extreme heat or cold during transit.

Live-Arrival Weather Policy